Privacy policy
Last updated: 11 October 2026
This policy explains how Dwello ("we", "us") handles personal information when you use dwello.com.au, the Dwello game and the related Restova demonstration site at restova.com.au. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
| What | When | Why |
|---|---|---|
| Email address, username and password | When you create an account | To create your account, let you log in and contact you about your account. Your password is stored encrypted by our login provider; we can't see it. |
| Your saved game | While you play, if you're logged in | So you can continue your game on any device. |
| Anonymous usage information | While you use the site and game | To understand how the game is played and improve it, and to measure how many people see and tap the ads. This includes a random identifier stored in your browser, the pages you visit, game actions (such as starting a game, buying a property or finishing a quarter), ad views and taps, your screen width and the website that referred you. It doesn't include your name or email. |
| Information stored on your device | While you use the site | Your browser keeps your game, settings, login session and the random identifier in local storage so the game works. You can clear this in your browser settings. |
We don't collect payment details, your real finances, government identifiers or your precise location. The properties, money and decisions in the game are fictional.
How we use it
- To run the game and your account, including saving and restoring your games.
- To fix problems and improve the game.
- To report aggregated, anonymous statistics to advertisers and partners, for example "2,000 players saw this ad and 40 tapped it". These reports never include your name, email or username.
- To contact you about your account, such as a password reset you've asked for. We won't send you marketing emails unless you've agreed to receive them.
Who we share it with
We don't sell personal information. We use these service providers to run Dwello, and they handle information on our behalf:
- Supabase: accounts, login and the database for saved games and usage statistics.
- Netlify: website hosting.
- Google Fonts and jsDelivr: deliver fonts and a code library to your browser, which means they receive your IP address.
These providers may store or process information outside Australia, including in the United States. We may also disclose information if the law requires it.
Advertising
Dwello shows a small number of clearly labelled sponsored messages. Advertisers don't receive your personal information. If you tap an ad, you leave Dwello: a phone call, text message or website visit is then between you and the advertiser, under their own privacy practices. Restova is a fictional brand within the game and takes no bookings or personal details.
Keeping it safe and how long we keep it
Information is sent over encrypted connections and protected by access controls in our database, so players can only read their own saved game. We keep account information until you delete your account, and anonymous usage information for up to 24 months.
Your choices and rights
- You can play as a guest without giving us any personal information.
- You can ask to see, correct or delete your account information by emailing hello@dwello.com.au. We'll delete your account and saved games within 30 days of your request.
- You can clear the information stored in your browser at any time.
Children
Dwello is designed for people aged 16 and over. If you're under 16, please ask a parent or guardian before creating an account.
Complaints
If you have a concern about how we've handled your information, email hello@dwello.com.au and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy as Dwello changes. The date at the top shows the latest version.